Service Administration Intern

ARE YOU READY TO BE OUR NEXT TALENT? BenQ Europe is looking for a Service Administration Intern who will access the fantastic world of our Monitors, Projectors and Interactive Displays.

As an intern, you will work closely with our Service team and other internal and external stakeholders. You will support daily service operations, keep systems and report up to date, coordinate logistics activities, and use data to identify trends, turnaround-time (TAT) issues, bottlenecks, and recurring delays.

Core Tasks

Service Administration & System Management

• Support daily administrative activities and ensure accurate management of service cases within internal systems and tools.

• Maintain, update, and validate service-related data, ensuring information is complete, accurate, and up to date.

• Monitor open cases, perform tasks under internal service accounts, and ensure proper documentation of service activities.

Logistics & Coordination

• Coordinate logistics activities related to repairs, returns, shipments, and spare parts, ensuring timely execution and follow-up.

• Collaborate with internal teams, external service partners, warehouses, and logistics providers to support smooth service operations.

• Monitor delays, exceptions, and outstanding actions, helping to identify and implement appropriate next steps.

Data Checking & Reporting

• Verify service and operational data for accuracy, completeness, and consistency, maintaining reliable reports and performance dashboards.

• Analyse data to identify trends, recurring issues, bottlenecks, and potential risks affecting service performance.

• Monitor Turnaround Time (TAT) and provide actionable insights to support continuous operational improvement.

Stock Management

• Support the administration and monitoring of service stock and spare parts, ensuring accurate inventory records.

• Identify stock discrepancies, shortages, and replenishment needs through regular data reviews.

• Analyse stock-related information to highlight recurring issues and opportunities for process improvement.

Communication & Collaboration

• Act as a key point of coordination between Service, Logistics, Sales, Finance, Operations, and external partners.

• Ensure clear and timely communication of relevant information, actions, and updates among stakeholders.

• Support cross-functional projects and operational improvement initiatives that enhance service performance.

What do we offer?

• Hands-on experience in a global service organization, gaining exposure to service administration, internal systems, logistics, reporting, stock management, and end-to-end service operations.

• The opportunity to work with real operational data, develop analytical and problem-solving skills, and contribute to identifying trends, bottlenecks, Turnaround Time (TAT) issues, and process improvements.

• A collaborative and multicultural environment, with mentorship from experienced professionals and regular interaction with internal teams, service partners, and logistics providers, helping you build valuable skills for your future career.

If You Have…

• Enrolling in a bachelor’s degree, HBO level in Business Administration, Logistics, Supply Chain Management, International Business, Business Operations, or a related field.

• Strong organizational skills, attention to detail and a problem-solving mindset.

• Excellent communication and collaboration skills, a proactive attitude, and fluency in English; additional languages are a plus.

• Good communication skills and the ability to collaborate with different teams.

• Fluent in English (all comms are in English); additional languages are a plus.

• Experience with Excel or other reporting tools is an advantage.

• Availability to start as soon as possible or February.

Offer Details

• Monday to Friday – Full-time in our office in Eindhoven

• 350€ internship compensation

• Fresh fruits are free in our office

• Growth opportunity for your future career!