Jobs / sales
Manager Customer Success - C-UAS
Robin Radar Systems · Delft
About the role
Lead our C-UAS team – build high-value partnerships that keep next-level radar deployments secure.
As our Manager of Customer Success, you guide the long-term relationships during our post-sales lifecycle. You lead an inclusive crew covering onboarding, training, project delivery and system implementation. Your team ensures every radar system is deployed with operational excellence and safety. Reporting to the Head of Services and Project Management, you turn users into ambassadors.
What you will do
Team Leadership and Development: Lead and develop an inclusive crew through coaching and active performance management. Manage capacity and specialist allocation to guarantee high-quality delivery for our growing customer base.
Service Excellence and Escalation: Guarantee service excellence by meeting all SLA and warranty obligations consistently. Manage customer expectations closely and serve as the primary escalation point for major technical issues.
Customer Insights and Optimization: Establish formal processes to relay vital customer insights to internal technology teams. Ensure feedback from the field directly integrates into new feature development and system improvements.
Strategic Partnerships and Alignment: Partner with Sales to align our service strategies with broader commercial business goals. Support renewals and upsell proposals while validating technical solutions before implementation.
Training and Curriculum Delivery: Oversee the development and high-standard delivery of our customer training curricula. Ensure our global users get maximum value from our complex radar systems.