Jobs / engineering
Customer Service - Solution Architect
vidaXL Services · Hyderabad, Nederland
About the role
As a Customer Service - Solution Architect , you will define the strategic architecture for our customer service platforms. You will ensure that our systems are highly scalable, secure, and automation-ready, while enabling AI-driven workflows, chatbots, omnichannel support, and seamless integrations. You will collaborate closely with product owners, development teams, eCommerce architects, and customer service squads to ensure that architecture meets current business requirements and supports future growth.This is a strategic architecture role responsible for defining the architectural vision, establishing standards, and ensuring governance, while enabling the delivery function to successfully execute that vision.
What they look for
- 3-5 years as a Solution Architect, preferably in customer service, CRM, or contact center ecosystems.
- 12+ years of experience in software engineering and architecture & system design, with strong exposure to distributed systems.
- Strong expertise in microservices architecture, including service design, orchestration, and event-driven patterns. Experience with AI-based customer service workflows (chatbots, automated email responses, RAG knowledge retrieval). ·
- Hands-on experience with CRM and Customer Service Plateform and Integrations with ERP/eCommerce systems.
- Strong knowledge is database schema design using SQL or NO SQL databases. Experience with cloud platforms (GCP (Preffered), Azure or AWS) and capability to design solution using cloud services.
- Knowledge of search and analytics technologies such as Elasticsearch. Strong understanding of data privacy, GDPR, and compliance requirements for customer data.
- Experience mentoring technical leads and guiding development teams ·
- Proven ability to translate business needs into technical architecture, ensuring scalability, maintainability, and automation.
- Excellent solution design, problem-solving, and documentation skills. Experience in cross-functional collaboration, mentoring, and governance of architecture standards.
- Agile mindset and strong communication skills, able to present architectural decisions to both technical and non-technical