Customer Service Agent with Spanish

As our Spanish-speaking Customer Service Agent, you are the hero who wants to offer our customers the best service. The questions you tackle are different every time. This ensures that every solution will be “custom made”. Much of this contact will be initiated by you. Sometimes by phone and other times by email. You will also see where our service can be improved. You check reviews, see what has already been done for the customer, and then go the extra mile to ensure that every customer looks back on vidaXL with a satisfying feeling.

• Handle tickets with customer questions that are passed on by the frontline colleagues;
• Check reviews to see where there is still room for improvement for customers;
• Actively approach customers via email or telephone;
• Identify areas for improvement.

We Offer:

• Naturally, you will receive a salary that matches your work experience
• Meal tickets
• Private medical subscription
• 20% discount on all vidaXL products
• Vacation vouchers
• Discount on ESX Subscription
• Massage at the office
• Opportunities to develop yourself
• 23 vacation days per year

We ask:

• Of course you need to speak the Spanish language fluently to be able to serve our customers as best as possible, and because your colleagues are from all over the world, English is also essential in that regard;
• It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team;
• Experience in working with customers is a plus but not a must. We provide you with a complete induction process.