Customer Enablement Manager

We're looking for someone who can drive momentum in a fast-moving environment, someone who takes initiative and works collaboratively across teams. You'll likely be a great fit if you have: 

• 3+ years in or around B2B SaaS customer support, with a track record of implementing solutions that scale efficiently and effectively. 

• A proactive mindset and a strong sense of initiative and ownership, you don’t just identify what could be better, you take responsibility for driving it forward and seeing it through to impact, with a genuine passion for continuous improvement. 

• Customer-centric by nature, with a curiosity about user needs and a desire to make a meaningful impact to the customer journey. 

• Strong project management skills, with experience coordinating with stakeholders across multiple business functions. 

• Excellent communication skills, with the ability to translate complex information into relevant, practical guidance for various audiences. 

• A natural collaborator, able to thrive working with international and cross-functional teams. 

• A structured, process-oriented approach to work - able to bring clarity and order to how processes and documentation are managed and maintained in a changing organisation.  

• Comfortable acting in environments where not everything is clearly defined, you create structure where you can, and favour progress over perfection. 

• Fluent English speaker