Jobs / operations
Customer Support Consultant - Benelux
SendCloud · Eindhoven
About the role
📍Eindhoven HQ (2 days in office) | 🗓️ 40hrs per week
What you will do
As the Customer Solution Specialist for the Benelux region, you are the primary point of contact for Dutch-speaking B2B merchants: handling everything from onboarding questions to complex shipping escalations with speed and clarity.
You manage a multichannel queue across calls, live chat, and tickets, maintaining quality and responsiveness across every format and every level of urgency.
Your work directly shapes how Benelux merchants experience Sendcloud. When things go wrong - a delayed shipment, a billing question, a confusing integration - you're the person who makes it right.
Over time, you build specialised expertise that can take you into quality assurance, coaching, or process improvement. There is a clear path forward for people who bring curiosity and ownership to the role.
What you will do
Support Dutch-speaking merchants across calls, live chat, and tickets, including resolving issues related to shipping, tracking, returns, and platform functionality.
Guide customers through our platform with confidence and clarity, translating technical complexity into practical next steps.
Own your queue with urgency and accountability: every open ticket is a merchant waiting, and you treat it that way.
Identify recurring pain points and escalate them with clear context, helping the team fix issues upstream rather than patch them repeatedly.
Build deep product knowledge across our carrier ecosystem and integrations, becoming a go-to resource for your colleagues as well as customers.
Collaborate with teammates across the Support team to share knowledge, maintain consistency, and raise the overall quality of service.