Jobs / operations
Customer Support Specialist - Dutch Market
Tibber · Amsterdam
About the role
We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.
We’re looking for a Customer Support Specialist to join us in making the energy transition happen – maybe that’s you?
What you will do
Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels.
Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience.
Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers.
Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations.
Billing and account management: Handle questions related to billing, account updates and contracts.
Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this.
Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system.
Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation.
Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services.