Customer Support Employee - Evening Shifts

At JouwWeb (known internationally as Webador), we help small business owners worldwide build a professional website or webshop they are truly proud of. As an Evening Customer Support Employee, you make a direct impact on our mission. While the day team wraps up, you take the lead in ensuring continuous, high-quality support for our global user base—especially those active in different time zones.

In this role, you work closely with our support team, and Country Managers. You answer incoming customer inquiries via Zendesk, identify recurring friction points, and turn those insights into improvements. By writing, refining, and localizing support content on our Knowledge Base and product copy, you help prevent future questions before they even happen.

We operate in a data-driven, asynchronous environment with minimal meetings. This gives you high autonomy, deep focus, and the freedom to test new ideas and iterate based on real customer feedback and performance data.

• A competitive salary between €2,900 and €3,500 based on knowledge and experience 

• A learning and development budget equal to 5 percent of your annual salary 

• A solid pension plan with no personal contribution 

• We meet every week during our team day at our office at Strijp-S in Eindhoven. For the rest of the week, you decide where you work best: at home or in the office 

• A professional yet informal work environment with a flat structure and without unnecessary meetings 

• On top of that, we offer fun extras when we hit our company targets, such as surprises, team outings, and additional bonuses