Field Delivery Manager - Benelux

Vertiv is hiring a Field Delivery Manager to lead a team of Field Service Engineers across the Benelux. This is a newly created role, born out of a restructure to better support our growing data centre business. You'll take ownership of a team covering both UPS and Thermal disciplines, ensuring they deliver outstanding service to our customers across the region.

This is a people leadership role first and foremost. While you'll need enough technical understanding to support your team and speak credibly with customers, the real focus is on managing, coaching, and developing your engineers to perform at their best. You'll be the bridge between your team on the ground and the wider business, making sure resources are deployed effectively, customers are looked after, and your engineers have everything they need to succeed.

The role is customer facing and site based. You'll spend most of your time out with your team and at customer sites, with one or two days per week in the office. The data centre environment is fast paced and demanding, so you'll need to be comfortable operating in that world and building strong relationships with clients who expect a high standard of service.

You'll lead, coach, and develop your team of Field Service Engineers, driving performance through clear KPIs and continuous improvement. Day to day, you'll manage resource planning, scheduling, and workload balancing to make sure service coverage is optimised and nothing falls through the cracks.

You'll ensure timely and high quality execution of installation, maintenance, and repair services across customer sites. When issues arise, you'll act as the point of escalation, working closely with customers to resolve problems and maintain satisfaction.

Collaboration is key in this role. You'll work alongside Sales, Technical Support, and Logistics to ensure seamless service delivery. You'll also identify training needs within your team and support the development of both technical and soft skills, making sure your engineers continue to grow.

Safety and compliance sit at the heart of everything we do. You'll maintain adherence to safety standards, company policies, and industry regulations across all activities.