Jobs / sales

Sr. Account Executive, Commercial

IND sponsor

About the role

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Sr. Account Executive, Commercial
Department & Team: Sales | Commercial Sales
Reports to: Regional Sales Director / Front Line Sales Manager
Location: Amsterdam, Netherlands

What you will do

The primary responsibilities for this role include, but are not limited to:

Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.
Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.
Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.
Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.
Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.
Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.
Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.
Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.
Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.
Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.
Represent the company professionally at customer meetings, industry events, and partner engagements.
Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

What they look for

Experience selling CCaaS, CX, contact center, AI, or digital transformation solutions.
Knowledge of the Dutch commercial market and local business landscape.
Experience selling into mid-market or commercial accounts with multi-stakeholder buying processes.
Familiarity with value-based selling and account-based sales methodologies.
Experience working with channel or alliance partners to generate and close opportunities.
Strong business acumen with the ability to connect technology solutions to financial and operational outcomes.
Comfort working in an international, matrixed organization.
Proficiency in Salesforce, LinkedIn Sales Navigator, and standard business productivity tools.

#LI-MC1

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Sr. Account Executive, Commercial

About the role

What you will do

What they look for

What they look for

What they look for

Summary