Jobs / sales
Client Account Manager
World Courier · Veghel
About the role
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will do
Developing and maintaining a positive relationship with the client whilst simultaneously pursuing / taking into account Alloga's strategy
Presenting Alloga and its services in a professional manner through direct communication (face-to-face meetings, telephone calls, virtual meetings, email and any other possible means of communication)
Ensuring that all contact with clients is aligned with their needs
Preparing and presenting KPI data in forecast reports and providing advice on a monthly and quarterly basis
Ensuring that KPI results match the agreed objectives and/or that plans are in place to achieve the set objectives
To continuously strive for improvement of our services, both internally and externally
Managing changes in inbound and outbound volumes with clients and internal departments by sharing information to manage client expectations and Alloga's service delivery
Ensuring that a schedule exists for an MBR (monthly business review) & QBR (quarterly business review) structure, with a planned agenda, of which the outcomes are demonstrated / shared with the client and internal organisation and actions are taken up with the relevant stakeholders
Ensuring that the client gains a clear picture of Alloga's service offering, by providing effective communication to the client (relevant department), when a client's perception of our services does not meet expectations
When a client's service is affected by Alloga's actions (making a positive contribution to the solution), demonstrated by taking ownership (involving quality colleagues in relevant client discussions where necessary) and minimising possible loss risk for Alloga
Ensuring that client queries are responded to in a timely manner and to proactively communicate issues to clients
Exploring and potentially implementing new business (including value added services) for the benefit of the client and to support the broadening of Alloga's services. Flagging internally when a service is required that is not yet available at Alloga
Job Details
Managing a portfolio of existing O2C (order to cash) or 3PL clients, overseeing and reporting on agreed service levels, implementing improvements, ensuring compliance with contractual agreements, and identifying and securing further commercial opportunities.
Aligning commercial objectives with the Head of Client Relations and the key account managers of Alloga.
Developing and realising commercial sales and marketing activities with existing Alloga clients, in order to achieve the desired revenue and return and to realise further growth.