Jobs / sales
Customer Success Manager III
SPS Commerce · Breukelen
IND sponsor
What you will do
- Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers based throughout Europe
- Build and maintain relationships at the executive level, both with the customer and within SPS
- Increase customer lifetime value by monitoring customer trading partner onboarding, additions and adoption
- Lead regular business reviews (e.g., QBRs/EBRs) with clear outcomes and next steps
- Identify opportunities to expand customer value (cross-sell, upsell, adoption growth)
- Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value
- Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams
- Accountable for 40 accounts in portfolio at any given time which is a portfolio of mid-market and large enterprise accounts
- Lead change management events
- Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience
- Serve as the go-to person within SPS and the customer organization for general status and updates
- Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs