Jobs / other
Implementation Specialist
Solera · Utrecht
IND sponsor
What you will do
We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region.
This role reports directly into Head of Implementation.
What you will do
•Pre & Post-Sales Support: Advise on best practices for Solera products, assistSales with proposals, and define PS engagement models.
•Technical Expertise: Act as a customer-facing SME, bridging business andtechnical discussions.
•Requirements Gathering: Collect and document customer needs to definean effective implementation strategy.
•Testing & QA Support: Document test scenarios to validate configurations.
•Product & Integration Knowledge: Deep understanding of Solera products,configuration, and integration capabilities.
•Cross-Team Collaboration: Work with configuration, training, product, andsales teams to ensure seamless delivery.
•Customer Training: Occasionally train customers on newly deliveredconfigurations.
•Roadmap Alignment: Coordinate with product and sales teams to alignroadmap and revenue goals.
•Advanced Support: Provide 3rd-level support for customer deliveries andSME products.
•Project Management: May take on PM responsibilities for major projects.
•Leadership Potential: While not a direct managerial role, senior positionsmay involve team leadership.