Technical Delivery Support Coordinator

As Technical Delivery Support Coordinator you are the intermediate between the customer and our Customer Service department.

As we are an IT company, BESTMIX employees need to have a natural affinity with IT, an analytical mindset and a desire to work on quality solutions. At BESTMIX, you will join a growing team.
We are looking for a dedicated team-player who can also work autonomously, think entrepreneurially and dare to take risks.

You will work from our headquarters in Maldegem, Belgium or our office in Veenendaal, the Netherlands.

Key responsabilities

·        You are the coordinator/monitor to follow up the ticket management system.

·        You decide whether the rule of bugs in the ticket is applying to the ticket

·        You monitor the amount of time spent on a ticket

·        You are managing the change requests.

·        You are responsible for the handover of a implementation project from the implementation team to the customer support.

·        You organize periodic support management meetings with customers to follow up the outstanding tickets.

·        You schedule, organize and monitor the periodic updates/releases.

·        You are part of an international and dynamic team which you support