Jobs / engineering
IT Systems Engineer
Bugaboo · Amsterdam
About the role
At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.
Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.
But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.
Passionate about unlocking potential as an IT System Engineer?
Purpose
Deliver secure, reliable, and scalable infrastructure services across identity, cloud, and networks. You’ll strengthen our Zero‑Trust posture, modernize platforms (especially Azure/O365), and ensure resilient connectivity for global teams.
Key Working Areas
Security & Compliance
Operate and improve enterprise security controls (MFA, Conditional Access, cert‑based auth), coordinate with MDR/SOC partners, and embed ISO 27001 processes across operations
Cloud Platforms (Azure & O365)
Administer and optimize Azure hosting and O365 services; execute recurring activities (monitoring, backups, upgrades, maintenance); support functional changes from a technical perspective
Identity & Access Management
Maintain strong identity controls and policies (e.g., Entra ID), ensuring end‑to‑end access control and user experience
Service Management (ITIL)
Own 2nd/3rd‑line incidents and changes; drive problem management and documentation quality; act as main technical contact for the user community.
Infrastructure Modernization & Cost Optimization
Champion “less hardware, more cloud/IaaS,” optimizing licensing, lifecycle, and visibility while meeting performance/SLA targets
Responsibilities (What you’ll do)
Resolve complex incidents and change requests in security, cloud, and network domains; serve as escalation point for Service Desk
Administer O365 workloads (Exchange Online, Teams, SharePoint/OneDrive) and related security/identity policies.
Maintain monitoring, backup, patching, and configuration baselines across platforms; keep runbooks current.
Collaborate with MDR/SOC providers to triage, respond, and remediate threats; contribute to post‑incident reviews
Document standards/policies and drive adherence (ISO 27001; ITIL incident/change/problem).
Participate in on‑call/maintenance windows and deliver clear stakeholder communication.
Qualifications
Must‑have
Hands‑on experience operating enterprise security controls (MFA, Conditional Access), cloud services (Azure, O365).
Proven track record managing 2nd/3rd‑line incidents and changes; strong documentation and stakeholder communication.
Familiarity with ISO 27001 processes and ITIL service management
Relevant certifications (e.g., AZ‑104/AZ‑305, SC‑200/SC‑300)
Good to have
Networking (LAN/WLAN, SD‑WAN/SASE) skills
Experience with Meraki/Cisco wireless/LAN, SASE/SD‑WAN, EDRs
Ways of Working & Competencies
Ownership, Collaboration, Simplicity, Transparency (core competencies).
Stakeholder management across global teams; pragmatic problem‑solving; documentation rigor; continuous improvement mindset