Jobs / other

Customer Engagement & Industry Advocacy – Europe

Adyen · Amsterdam

IND sponsor

What they look for

Core Industry Knowledge: 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech ecosystem.
Regulatory & Market Fluency: Ability to confidently debate and present on European payment trends, card network rules, and regulatory frameworks (e.g., PSD3, open banking, instant payments).
Proven Public Speaker: Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences and client events (portfolio or speaking samples preferred).
Merchant Engagement: Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities for strategic accounts.
Product & Strategy Impact: Demonstrated ability to shape product strategy, roadmaps, and business decision-making through customer insights and market feedback.
Ecosystem Influence: Experience representing a company in industry forums and influencing external stakeholders (e.g., regulators, card networks, partners).
Cross-Functional Leadership: Proven ability to lead strategic initiatives in a global, matrixed organization with strong executive presence.
Mindset: Strategic, entrepreneurial thinker with exceptional storytelling abilities and a passion for elevating the customer voice.