Head of Global Credit Risk

The Head of Credit Risk is a pivotal global leadership position within Adyen’s Operations function. This is not a new department, but rather an evolving and growing pillar of our business. As Adyen continues to aggressively build out and scale its suite of financial products, our risk management strategies must grow alongside them.

While our Second Line defines the boundaries and Product builds the tools, the Credit Risk department owns the execution. The department’s focus is centered around managing our counterparty risk across both our acquiring business (chargeback risk) and our issuing/financial products (such as capital lending). In this role, you will be responsible for the day-to-day management of these exposures. As the chair of the Merchant Risk Committee (MRC) and a member of the Risk Committee (RC), you will serve as the operational voice that bridges the gap between commercial ambition and financial prudence, ensuring we safely scale our next generation of financial services.

• Global Leadership: Lead and scale a high-performing global team across Amsterdam, Singapore and Chicago. You will ensure consistency in decision-making while accounting for regional market differences.
• Operational Risk Ownership: Oversee the daily monitoring and manual review of high-exposure merchants within the MPL (Merchant Potential Liability) and Credit Risk (Adyen Capital/Charge Cards) frameworks.
• High-Stakes Decisioning: Act as the final operational escalation point for "edge case" approvals. You will ensure your teams are prepared and ready to present formal proposals for high-risk merchant decisions to the Merchant Risk Committee (MRC).
• Strategic Influence: While Product owns the models and Second Line owns the appetite, you are the primary feedback loop. You will use operational data to influence and propose changes to Credit Models, Risk Policies, and Risk Appetite.
• Collections Strategy: Direct the global Collections function, ensuring that when risks materialize, recovery efforts are swift, professional, and effective.
• Stakeholder Navigation: Maintain a tight partnership with Product to ensure risk tools are fit-for-purpose and with Second Line Risk to ensure operational alignment with corporate governance.