Head of Customer Enablement (Dutch speaker)

• Standardised onboarding journey: design one standard client onboarding journey, from kick-off sessions to go-live, and the service delivery packages that go with it

• Quality and efficiency: give your team the processes, templates and checkpoints to run that standard consistently, while customers still feel individually taken care of

• Enablement strategy: own digital onboarding, training and adoption, from the customer journey to the self-service education platform

• Team leadership: lead, coach and develop a team of five specialists, and grow it as the business grows

• Adoption and KPIs: track Time to Value, onboarding completion, CSAT and adoption, and act on the bottlenecks the data reveals

• Cross-functional work: partner with Customer Success, Product and Support to keep the customer journey seamless (you're happy to jump on a customer call yourself)

• Tools and vendors: manage the LMS and enablement tooling, including tool selection and content partners

• Experience: at least 5 years leading people, ideally in B2B SaaS

• Operational translation: you turn strategy into processes and standards your team can actually run

• Pace: you thrive where the product and the priorities move fast, and you rework your own processes when they do

• Commercial sense: you understand how operational choices affect revenue, and you can build a simple business case

• Composure: you're at ease without a playbook, you make decisions and you know when to escalate

• Influence: you hold your own with senior stakeholders and reframe rather than only execute

• Skills: LMS and knowledge base platforms, CRM, adoption and CSAT reporting

• Language proficiency: native level of Dutch

• Language proficiency: full professional fluency in English

• Hybrid policy: you can come to the Utrecht office three days a week

✦ Ready to make an impact with us? Apply today. Please submit your application in English.

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