Onboarding Specialist (Dutch speaker)

• Onboarding sessions: run one-to-one sessions to understand each customer's requirements and translate them into an optimal Tribe CRM configuration (you're always happy to jump on a call with a customer)

• Implementation: guide customers through the process using our proven methodology, and advise on module selection and best practices for their business

• Adoption: drive user adoption and track Time to Value, CSAT, and completion, and intervene proactively when a customer falls behind

• Product guidance: help customers discover the features most useful to their case, and share new capabilities and best practices

• Training and enablement: deliver webinars and training sessions, and point customers to knowledge base articles, tutorials, and how-to videos

• Collaboration and handover: coordinate with Customer Service, Professional Services, and Sales, escalate complex technical requirements, and prepare customers for ongoing support

• Feedback loop: gather and share customer feedback to improve products and processes

• Experience: 3+ years in customer onboarding, implementation, or customer success in a B2B SaaS or CRM environment

• Outcome-driven: familiar with Time to Value, CSAT, and adoption metrics, and you use them to decide where to spend your attention

• Skills: comfortable configuring CRM platforms and running online sessions; experience with business process mapping is an advantage

• Composure: you stay calm and empathetic when a customer is anxious about changing systems

• Organisation: you keep several onboardings on track at different stages without losing a deadline

• Language proficiency: native level of Dutch

• Language proficiency: full professional fluency in English

• Hybrid policy: you can come to the Utrecht office three days a week

✦ Ready to succeed and make an impact with us? Apply today, we can't wait to meet you! Please submit your application in English.

efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you, exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.

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