OE Process Specialist

Are you passionate about transforming the future of work through AI and automation? Join us to lead impactful process transformation initiatives, collaborate with stakeholders across the business, and turn innovative AI opportunities into real-world solutions that improve customer experiences and drive measurable business results.

This is what makes the position as OE Process Specialist unique

• Play a key role in shaping the organization's AI transformation by facilitating impactful workshops and turning innovative ideas into real business improvements.

• Drive continuous improvement initiatives that directly influence how teams adopt, optimize, and scale AI-powered ways of working.

• Collaborate across functions and stakeholders, positioning yourself at the forefront of AI adoption and organizational change.

My name is Sabina Wallenborg. I am the VP Customer Operations. As a leader, I am authentic, empowering, and genuinely curious, and I believe the best results come from creating a supportive and collaborative environment where people feel trusted, valued, and inspired to grow. I am passionate about helping my teams build on their strengths, succeed together, and make a meaningful impact for our customers and business.

Your role & influence as OE Process Specialist

Responsibility: You will be given responsibility for identifying and turning business challenges into AI-powered solutions that simplify ways of working, enhance customer experiences, and create measurable business value.

Collaboration: Together with your team, you take care of enabling the successful adoption of AI and process innovation across the organization. You'll work closely not only with your immediate team members but also with departments across the business, partnering with process owners, business stakeholders, and technology teams to bring ideas to life and ensure lasting impact.

Core activities:

• Identify, analyze, and redesign business processes to uncover AI and automation opportunities that improve efficiency, customer experience, and operational performance.

• Lead and support AI initiatives from pilot and testing through deployment and scaling, working closely with business stakeholders, process owners, and technology teams.

• Monitor business impact, drive user adoption, and champion continuous improvement to ensure AI solutions deliver sustainable value across the organization.