Jobs / engineering

Senior Partner Solutions Engineer - Hardware

Adyen · Amsterdam

IND sponsor

What you will do

Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues.
Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve.
Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict.
Design and drive adoption of tooling, automation, and process improvements that scale quality efforts across the relationship.
Partner together with Commercial to drive proactive improvements to the Adyen payment experience on partner devices, not just reactive bug-fixing.
Mentor other Partner Solutions Engineers on debugging approach and partner management, without formal management responsibility.
Help shape the broader and scalable operating model for Hardware Partner Engineering as Adyen adds OEM relationships and device coverage.

8+ years of experience in a technical solutions role, partner engineering, or related fields, with proven experience in a customer-facing role (e.g., developer advocate, partner engineer, technical solutions engineer, or solutions architect).
4+ years of hands-on embedded, firmware, or systems engineering experience, with meaningful exposure to hardware, embedded, or device-level environments.
Embedded Android experience in a point-of-sale context (e.g. point-of-sale terminals, payment terminals, kiosks, unattended/vending machines, etc.) is a plus.
A credible technical authority who can evaluate an OEM's root-cause claims and hold senior OEM engineering counterparts accountable.
Track record of turning a reactive backlog into durable process, tooling, or automation.
Excellent communicator, comfortable leading discussions with senior partner engineering leadership and internal cross-functional stakeholders.
High agency and a strategic mindset: you're thinking a few steps past the current ticket queue.
Willing to travel to OEM locations and work across time zones.