ILS In-Service Support Engineer

Imagine this You are the bridge between cutting edge aerospace technology and the people who rely on it every day. As an ILS In-Service Support Engineer, you will ensure that Destinus products continue to perform at their best long after they leave production. By working closely with customers and multidisciplinary engineering teams, you will turn operational feedback into meaningful improvements, helping maximize reliability, availability, and mission readiness across our growing portfolio of autonomous aerospace systems.

At Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.

• Support the execution of In-Service Support activities across multiple Destinus products and programs throughout their operational lifecycle
• Act as the primary coordination point for technical and support related issues arising during operational service
• Monitor fleet performance, maintenance activities, and operational data to identify reliability trends and opportunities for improvement
• Collect, analyze, and manage customer feedback to continuously improve product support and operational effectiveness
• Work closely with Engineering to investigate technical issues, coordinate corrective actions, and support timely issue resolution
• Analyze reliability, maintainability, and availability metrics including MTBF, MTTR, and Operational Availability
• Support root cause investigations for recurring failures, operational incidents, and reliability concerns
• Collaborate with Logistics Support Analysis teams to assess impacts on maintenance concepts and supportability analyses
• Coordinate with Technical Publications to ensure maintenance documentation reflects operational feedback and engineering updates
• Partner with Supply Support teams to address spare parts availability, provisioning, and logistics related challenges
• Work with Training teams to identify knowledge gaps and improve customer training programs
• Support engineering changes, retrofit programs, service bulletins, and product modifications deployed in the field
• Assess the operational impact of engineering changes and configuration updates throughout the product lifecycle
• Maintain accurate records of customer support activities, technical issues, corrective actions, and operational feedback
• Contribute to readiness assessments, supportability reviews, lifecycle planning, and sustainment strategies for current and future programs
• Support proposal activities by providing operational insights and sustainment recommendations
• Help develop and continuously improve In-Service Support processes, procedures, templates, and best practices across the organization