Jobs / engineering
Technical Support Engineer
Adyen · Amsterdam
IND sponsor
What you will do
- Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
- You are responsible for supporting the merchants’ full lifecycle, providing direct technical support.
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
- Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.
What they look for
- You recognise that each interaction with a merchant is a customer service experience. As such you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English
- You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
- You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting). Technical skills related to Networks / Networking will also be considered an asset for the role.
- You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
- You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
- You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.