Jobs / operations
Process Expert
ING · Amsterdam
NewIND sponsor
About the role
This role was initially posted 08 July
What you will do
As a Process Expert, you will play a key role in delivering transformation initiatives throughout the organisation. You will:
- Drive high-impact transformation initiatives using process improvement and digitalisation expertise.
- Lead assignments of appropriate complexity independently and support more complex change programmes.
- Analyse complex information, identify root causes and translate findings into practical recommendations.
- Develop and implement process frameworks, performance measures and KPIs.
- Support and coordinate digitalisation and scalability initiatives, ensuring intended outcomes are delivered on time and at the required quality level.
- Identify dependencies and collaborate with relevant stakeholders to achieve results.
- Take ownership of deliverables and proactively escalate risks, decisions and dependencies when needed.
- Share expertise with colleagues through constructive feedback and on-the-job coaching.
- Contribute to the continuous development of DSO methodologies, approaches and value propositions.