Jobs / operations

Associate Manager - Operations - Monterrey - Shared Services - OS&D

Uber Freight · Monterrey, NL 64640, Mexico

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About the role

Schedule: Full Time - Monday to Friday from 8 am to 5pm (extra time may/will be required)

Job Type: On-site

Salary Type: Salary

Req #:3374

About the Role

The Associate Manager leads our OS&D team, driving the design, execution, and reporting of standard operating procedures to ensure service expectations are consistently met and exceeded. Delivery exceptions—overages, shortages, and damages (OS&D)—represent critical operational challenges for Uber Freight that directly impact cargo safety, carrier efficiency, brand reputation, and team productivity. In this role, you will serve as the primary escalation point for your direct reports, guiding them through complex cases while actively supporting their daily performance and professional growth. You will also build strong, collaborative relationships with internal operational teams and external partners across the brokerage. This fast-paced role demands keen attention to detail, a process-driven mindset, execution urgency, and effective communication. Additionally, you will support continuous operational improvements by tracking trends, ensuring process adherence, and helping implement workflow changes to maximize efficiency. Strong cross-cultural collaboration is essential, as you will partner closely with stakeholders across both Mexico and the US.

What the Candidate Will Do

Supervise day-to-day activities of team members
Schedule staff and distribute workload – work closely with Mexico/US stakeholders to meet business requirements
Hands-on associate manager who can combine team leadership with active production coverage, stepping in whenever extra support is needed
Ensure team members meet daily goals and monitor individual and team performance
Develop, implement and maintain effective processes
Proactively generate and share ideas that lead to process efficiency and customer experience improvement
Develop and distribute customer and internal performance management reports
Develop strong relationships across organization
Develop team members by providing training opportunities, projects, mentoring and coaching
Create and maintain strong team culture in line with Uber Freight values and behaviors
Foster collaborative partnerships with internal stakeholders in Account Management, Carrier Sales, etc

Basic Qualifications

Advanced English, verbal and written
1+ years experience in a management or supervisory role
3 years of LOGISTICS (transportation management, brokerage, warehouse, supplychain, etc.) experience WITH increasing level of responsibility.
Ability to multi-task efficiently across various responsibilities including managing the day to day of a team along with our internal and external stakeholders

Preferred Qualifications

Problem-Solving & Proactivity: Strong root cause analysis skills, forward-thinking mindset, and the ability to work independently to anticipate and resolve issues.
Communication & Interpersonal Skills: Excellent organization, teamwork, and people skills with a strong service orientation.
Execution & Resilience: High sense of urgency, ability to perform well under pressure, and strong prioritization skills

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.