Gateway Operations Agent

C.H. Robinson is seeking a Global Forwarding Agent to join our Global Forwarding division.

As a Global Forwarding Agent, you will be responsible for managing and operating the shipment life-cycle for your assigned consolidations in the Gateway department. As a key contact and expert, you will ensure that all requests and requirements are met and answered accurately and timely. This position involves the preparation, distribution, and maintenance of all documents for various geographical regions. You will be accountable for executing and overseeing tasks for each shipment, including daily communication, reporting, and email management. Exceptional customer service and operational excellence are central to your role.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

If this sounds like you - and we have captured your attention - apply today as we would like to hear more about you and your experiences!

RESPONSIBILITIES:

 The duties and responsibilities of this position consists of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution

• Build great relationships with customers, responding timely and following up on issue resolution

• Provide reporting and documentation support to internal and external customers

• Participate in customer business reviews

• Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs

QUALIFICATIONS

• 3 years of Global Forwarding & air freight experience

• Fluency in English and Dutch (written and verbal)

• Experience with air imports and exports

• Excellent customer service skills and follow-up to be utilized with customers and the network

• Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• Ability to work in a fast-paced and deadline-driven office environment

WHAT WE OFFER?

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Opportunities for professional growth with access to training platforms

• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.