Head of Product – ROAMES & PaaS

Lead product strategy — own the product vision, value proposition, and multi‑year roadmap for ROAMES and PaaS, ensuring disciplined Idea‑to‑Value governance from discovery through adoption;

Build a high‑performing product organisation — lead and develop product managers and product support teams, foster a culture of accountability and execution, and align product, engineering, commercial, operations, and support teams to operate as one system;

Scale existing revenue — grow on top of proven project‑based revenue rather than replace it, working within real‑world constraints such as client‑owned data, regional delivery models, and varying commercial structures and market maturity. Success depends on adapting to reality, not applying generic SaaS frameworks;

Own customer success — drive onboarding, usage, expansion, and retention while reducing friction in onboarding, data‑processing workflows, and product usage. Translate customer feedback, support signals, and delivery challenges into actionable product improvements;

Drive commercial outcomes — lead pricing, packaging, and go‑to‑market execution; partner with sales and regional teams to scale adoption globally; and deliver measurable adoption, ROI, and scalable growth;

Make strategic decisions — translate customer and delivery friction into structured product improvements and make confident make/buy/partner decisions aligned with long‑term strategy.