Account Manager, Creative (Dutch speaking)

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Holland Casino, Philips & Univé. 

• Build and maintain strong, long-term working relationships with key clients.
• Act as a day-to-day point of contact for clients, managing communication, expectations and follow-up across projects and ongoing activities.
• Develop a strong understanding of the client’s business, brand, objectives, audiences and challenges, and ensure this context is reflected in the work we deliver.
• Organise and lead regular client meetings, calls, planning sessions, briefings and project check-ins.
• Translate client needs and requests into clear briefs and actionable next steps for internal teams.
• Work closely with Creative, Design, Strategy and other specialist teams to ensure work meets client expectations and objectives.
• Ensure projects are delivered on time, within scope and according to agreed budgets.
• Proactively identify opportunities to improve the client relationship, ways of working and the quality of our output.
• Support Account Directors with account planning and, as you develop in the role, take increasing ownership of client and account responsibilities.
• Contribute to identifying opportunities for further work within existing client relationships, in collaboration with Account Directors and relevant specialists.