Coordinator, Customer Support

There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel.

You can expect:

• Freedom to take initiative and make a real impact in a growing global business.
• Recognition for your achievements.
• Clear objectives and realistic demands.
• An environment of trust and respect.

As a Customer Support Coordinator at JBT Marel you serve as the key customer representative and point of contact for customer enquiries and requests. Your main responsibility is to provide best in class customer service from the point of initial contact until successful fulfilment. You will join our service business team in Boxmeer, the Netherlands, and work in close collaboration with other (service) colleagues.
 

• Engaging strongly with customers under their responsibility by proactively communicate throughout the customer journey.
• Identifying opportunities to proactively promote services, spare parts, modifications, upgrades and special offers in line with customer needs.
• You will work in close collaboration with other (service) colleagues to ensure an aligned approach to the customer.
• Proactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.
• Collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.