Specialist Customer Operations Europe at Movado, Rijswijk | JobThing

Jobs / operations

Specialist Customer Operations Europe

Movado · Rijswijk

IND sponsor

Apply on Movado's site

About the role

One of the world’s premier watchmakers, our client designs, sources and distributor multiple brands in the Watch and Jewellery segment worldwide. Our warehouses operate in UK, The Netherlands, Switzerland, and Hong Kong to support the EU Business.

This position is within the central Customer Operations Team Europe, supporting our Wholesale Retailer, Travel Retail and Distributors for all order to cash transactions. It will require strong relationship building with Sales, Marketing, Finance, Tax, Master Data, Warehouse and Business Analyst teams to ensure seamless execution of all tasks.

What they look for

Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)

Manage an assigned customer set of Key & Independent Accounts

Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers.

Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers.

Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers.

Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact.