Specialist Customer Operations Europe - German Speaker

JOB DESCRIPTION

• Manage an assigned customer set of Key & Independent Accounts
• Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers.
• Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers.
• Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers.
• Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact.
• Participate in regular team and any sales meetings as requested.

• Order & backlog management including outbound orders, pro forma invoices for delivery, returns, manual credit and debits for assigned customers.
• Review and Manage order management across your assigned customer set to maximise supply fill rates to achieve quarterly targets.
• For assigned customers ensure all operational processes adhere to SOX Compliance requirements
• Support and train users/ customers on our B2B Portal
• Manage alongside team all central mailboxes ensuring as a collective all emails to timely and efficiently respond as per the teams’ agreed timelines.
• Assigned team tasks daily/weekly/monthly/ad-hoc.
• Generate open order, backlog and other such ad-hoc reports as required.