Revenue Management Senior Specialist

FareHarbor is looking for a Revenue Management Senior Specialist to establish and scale our revenue management practice and help tour, activity, and attraction operators get more value from Dynamic Pricing. Reporting to the Principal Product Manager, you will connect customer goals and portfolio performance with FareHarbor’s product, commercial, implementation, support, and data capabilities. You will begin by advising a small group of strategic or complex clients, then turn what works into repeatable strategies, processes, tools, and training that customer-facing teams can use independently. This is a senior individual-contributor role for someone who can set direction, work across teams, and translate specialist expertise into measurable customer and business outcomes.

• Develop and improve FareHarbor’s pricing and revenue management practice, including its operating model, governance, success measures, and practical standards.
• Analyze customer and portfolio performance, booking patterns, seasonality, distribution channels, and market conditions to identify opportunities to improve bookings, revenue, yield, and sustainable growth.
• Turn pricing data, external demand signals, and customer objectives into clear recommendations, then review results and refine the approach based on evidence.
• Design a repeatable Dynamic Pricing onboarding approach, including data validation, configuration, quality assurance, and activation standards that reduce time to value.
• Create playbooks, implementation guides, training, sales materials, FAQs, and customer examples that help commercial and customer-facing teams work with increasing independence.
• Define escalation paths and specialist-support criteria so routine implementations and questions are handled by the right teams while complex cases receive focused expertise.
• Collaborate with Product, Data, and Machine Learning to translate customer feedback, portfolio insights, channel constraints, and market intelligence into well-defined product opportunities and domain requirements.
• Advise selected strategic customers and high-value commercial opportunities, using these engagements to test new approaches and develop practices that can be applied across FareHarbor’s customer portfolio.

Success will be measured through Dynamic Pricing adoption, customer revenue and yield outcomes, onboarding speed and quality, customer-facing team self-sufficiency, and the consistent use of portfolio and market insight in product planning.