Senior Technical Support Engineer

Flow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support — providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor — while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions.

What you will do:

• Own end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests
• Troubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter
• Set up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations
• Handle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews
• Support trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations
• Monitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty)
• Manage meeting room, AV, and reception technology across shared areas
• Document knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers

What you will bring:

• 2-5 years in a similar role, or strong relevant internships
• Solid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands-on hardware/workstation experience
• Strong problem-solving skills, a customer-focused mindset, and the ability to work under pressure and meet SLA targets
• Basic networking knowledge (firewalls, routing), or a genuine willingness to learn
• Self-motivated, structured, and proactive — comfortable owning issues from start to finish
• BSc in IT/Computer Science preferred; ITIL, Jira/Confluence, or IAM/access-management familiarity a plus
• Proficiency in English