IT Support Engineer

Provide on-site and remote IT support for Airwallex employees and contractors

Hardware and software support & troubleshooting – quickly able to debug common problems with Windows and Apple hardware, macOS, windows, iOS etc.

Strong SaaS troubleshooting skills – i.e. Zoom, Slack, Google Chrome, Google Workspace, etc.

Provide AV support for meeting rooms, all-hands, event spaces and office technology

Run new hire IT onboarding events every week - help our new starters set up their computers, accounts, and onboard to Airwallex

Own offboarding processes for assigned leavers or those in covered regions, incl. Laptop recovery and refreshing

Basic administration of common SaaS apps - Google Workspace, Slack, Okta, etc.

Write exceptional documentation and knowledge guides - clear, concise and easy to understand

Contribute to the global IT ops team, providing feedback on what works - and what doesn’t

Serve as ‘smart hands’ for other IT teams, helping troubleshoot issues

Handle complex requests and triage and prioritise - escalating where necessary, but knowing what is urgent vs. important

Lift and move common IT hardware, including desktop monitors and accessories, and some server hardware as reasonably necessary – basic tool use to assemble and disassemble basic hardware

Assist with office moves, build outs, on-site inspections on behalf of the IT team

Thrive in a startup environment – managing ambiguity and working with various teammates to get things done regardless of hierarchy