Head of Data & AI

OpenUp has always believed that technology should strengthen the human side of mental well-being. This vision is now becoming real in a new way.Over the past years, we've matured from Excel-based reporting to a modern, cloud-native data platform (Snowflake, dbt, Airflow, Lightdash). Our data products sit at the heart of how we run the business: helping Commercial track account health and renewals, Product understand activation and impact, and Expert Operations plan capacity and monitor quality. 

In the last year, we have also built a dedicated internal AI capability that has delivered practical, high-impact solutions: from automating Customer Success reporting and Finance workflows to creating an AI-powered onboarding environment for our psychologist community. 

As Head of Data & AI, you will lead that next chapter. You will bring our Data and AI capabilities closer together and lead a team of around four people across analytics, data engineering and AI operations, while working closely with builders and AI champions throughout the organisation.

This includes shaping our Data & AI strategy, prioritising the right projects, defining the tech stack, and putting the right legal, privacy and quality guardrails in place. Just as importantly, you will help teams across OpenUp become more confident and capable in using AI themselves.

This is not a role from the sidelines. You will spend roughly half your time leading and coaching the team, and half working directly on high-impact projects. One day, you may be shaping our AI operating model, the next, you may dive into a complex data model, improve capacity forecasting or help rethink how we use data in pricing and commercial decisions.