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- Experience in external or internal customer facing, complex and large scale project management
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AWS is seeking an exceptional Senior ProServe Cloud Architect to join our team supporting one of EMEA's most strategic partnerships in the travel and hospitality sector. In this role, you'll work directly with a leading global travel platform to architect and deliver transformative cloud solutions that redefine customer experience at scale.
As the technical bridge between ProServe Account Executives and Shared Delivery Teams, you'll translate complex business challenges into innovative, scalable AWS solutions. You'll own the technical narrative—from initial discovery through solution design and delivery—ensuring every engagement drives measurable business impact for one of the world's most influential travel technology companies.
What excites you:
1. Architecting at scale: Design solutions that handle millions of customer interactions across global markets, leveraging AWS services including Amazon Connect, AI/ML, and real-time data processing
2. Innovation with impact: Shape the future of travel technology by implementing omnichannel customer service platforms, personalization engines, and intelligent automation
3. Strategic influence: Partner directly with customer engineering and product leaders to drive cloud adoption and modernization initiatives
4. Technical breadth: Work across the full AWS stack—from serverless architectures and containerization to data analytics and AI-powered customer insights
5. Thought leadership: Coach customer teams on cloud best practices, DevOps automation, and operational excellence while building lasting technical relationships
This is a customer-facing role requiring travel to client locations across EMEA to deliver hands-on professional services and strategic guidance.
Key job responsibilities
Solution Design & Architecture: Create and lead complex, scalable, and secure AWS solutions that deliver measurable Customer Business Outcomes (CBOs). Operate as the technical conduit between ProServe Account Executives and Shared Delivery Teams, ensuring proposed solutions are realistic, achievable, and optimized for customer success.
Pre-Sales Technical Leadership: Provide technical expertise, best practices, and solution demonstrations during the pre-sales motion. Lead initial scoping, design, and engagement planning to accelerate deal closure and drive customer lifetime value.
Trusted Customer Advisory: Act as a strategic advisor to customer engineering and product leaders on industry trends, emerging technologies, and innovative solutions to address their most complex business challenges. Define cloud operating models and drive enterprise transformation initiatives.
Cross-Functional Collaboration: Partner closely with Account Managers, Shared Delivery Teams, and AWS service teams to ensure seamless solution hand-off and successful implementation. Influence revenue through bookings, solution alignment, and delivery excellence.
Knowledge Leadership: Mentor and train team members, create reusable artifacts, and drive process improvements across the organization. Share technical expertise through internal and external thought leadership.
Business Value Translation: Translate complex technical concepts into compelling business value propositions for both technical and non-technical stakeholders, including C-level executives.
A day in the life
Your day will center on direct engagement with a leading global travel platform's engineering and product leaders, translating their business challenges into scalable AWS solutions. You'll lead technical pre-sales activities—designing architectures, scoping engagements, and presenting solutions to both technical teams and executives. Internally, you'll collaborate closely with a multicultural, large account team including ProServe Account Executives, AWS Account Managers, Solution Architects, and Shared Delivery Teams across EMEA. You'll operate as the technical bridge that ensures proposed solutions are realistic and optimized for customer success, navigating diverse perspectives and working styles to drive alignment.
Beyond customer-facing work, you'll mentor team members, create reusable artifacts, and stay current on AWS services and travel industry trends. You'll solve complex problems like architecting omnichannel customer service platforms handling millions of global interactions, designing real-time analytics solutions, modernizing legacy applications, and implementing AI/ML-powered personalization—all while defining cloud operating models that enable organizational transformation.
About the team
The Professional Services team at AWS is responsible for assisting enterprise customers as they shift to the cloud by incorporating our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes. As part of our team, you’ll accelerate the adoption of our products all while advocating for the success of our customers.