Service Delivery Manager

As Service Delivery Manager, you are the single point of accountability for the managed IPTV, OTT, and broadband services we run for our operator clients. You translate contractual commitments into day-to-day operational reality, steer a cross-functional team of NOC engineers and specialists, and make sure every client feels the value of Divitel’s service. You work closely with operator counterparts at operational and senior management level, and are the internal champion for service quality, continuous improvement, and commercial health of the account.