Service Engineer

Having close contact with Confocal NL’s customer base, the Service Engineer is the face of the company for existing customers. As a Service Engineer, you share knowledge and build trust with customers, helping users get the most out of their Confocal NL imaging systems.

The goal of the Service Engineer is to provide successful first-time installations at customer sites and fast, constructive service to customers (including internal users) experiencing issues with an imaging system or needing advice on tailoring the system configuration to their particular applications. The Service Engineer reports directly to the Operations Manager but works closely with the Commerce and Development teams.

The tasks and responsibilities will include, but are not limited to, the following:

• Preparing for Confocal NL imaging system installations.

• Installing and assisting in the installation of Confocal NL and partners’ products that form a Confocal NL imaging system, including hardware and software installations of Confocal NL products, microscopes, lasers, cameras, etc.

• Leading a collaborative project on extracellular vesicle (EV) analysis, with tasks including algorithm development to extract measured fluorescence intensity data and evaluating and optimizing performance with Confocal NL imaging systems.

• Performing quality control on Confocal NL imaging systems.

• Evaluating and resolving customer tickets concerning Confocal NL imaging systems, together with partners where applicable.

• Building tailor-made optical setups and developing sample-preparation protocols for specific experiments.

The ideal candidate:

• Holds a technical bachelor’s or master’s degree or has good engineering experience.

• Has strong Python programming skills, with a particular focus on coding for data analysis.

• Is flexible and creative in problem-solving and is well organized in documentation and planning.

• Can work independently when required.

• Is prepared to travel to perform installations or repairs on site. This includes working in different time zones.

• Has good communication skills in spoken and written English.

• Has a category B driver’s license.

• Can independently set up imaging systems weighing around 20 kg.

A plus would be if the candidate:

• Has experience with C++ programming.

• Knows how to operate a microscope and is familiar with image acquisition software.

• Has experience with imaging systems from different manufacturers (e.g. Leica, Nikon, Olympus, and Zeiss).

The ideal Service Engineer is a good listener, rational thinker, and hands-on worker. They can interpret issues well and translate them into technical terms to obtain development support from Confocal NL or its partners. They show an interest in understanding the products in Confocal NL’s portfolio inside out.

A down-to-earth attitude, a clear mind, and good planning and organizational skills are important for success. This position requires someone who can work independently and as part of a team. A good understanding of their own skills and the ability to seek additional help from colleagues are important for success. They work toward customer satisfaction within the framework agreed by the customer and the Sales team, with technical support from the entire Confocal NL team.