UI/UX Intern – Digital Customer Experience

📍Location: Amsterdam, The Netherlands 🗓️ Duration: 5–6 months ⏰ Working hours: 40 hours per week 💶 Compensation: €650–€750 per month

Are you passionate about UI/UX design and creating better digital customer experiences? Join the Digital Customer Experience (DCE) Overseas team in Amsterdam, part of Global Operations, and contribute to improving the online support experience for customers around the world.

As a UI/UX Intern, you will help analyze user behavior, translate business requirements into intuitive design concepts, and develop prototypes for future website improvements. Your work will support the ongoing development of consumer and business support portals for AOC and Philips TV, Sound, Monitors and display products.

These websites help customers worldwide find the information, answers and services they need. You will contribute to making these digital experiences more effective and user-friendly.

You will work closely with colleagues across IT, Service Innovations, Service Management, Marketing and Customer Care, gaining insight into how different teams collaborate to deliver an improved digital customer experience.

• Currently studying at a university or Higher Business School (Polytechnic).

• Available for a full-time internship of 5–6 months, working 40 hours per week.

• Experience with UI/UX design tools, preferably Figma.

• Knowledge of UI/UX design theories, processes and elements.

• Familiarity with online and digital customer journeys.

• Strong analytical and verbal communication skills.

Join the Digital Customer Experience team in Amsterdam and contribute to the design and development of improved online support experiences for customers around the world.

As part of the DCE team, you will contribute to ongoing website improvement initiatives by:

• Analyse the customer journey: Evaluate existing customer journeys and UI/UX to identify opportunities for improvement.

• Translate requirements into solutions: Process business and legal requirements related to UI/UX design.

• Develop design concepts: Map customer journeys and conceptualize new solutions and improvements.

• Create interactive prototypes: Turn design concepts into prototypes to gather initial user feedback.

• Support website development: Help prepare development requests for the IT team based on approved designs.

• Conduct user testing: Verify website developments through user tests before and after implementation.

• Contribute to continuous improvement: Support the team's ongoing plans to enhance the websites and digital customer experience.

We are looking for a motivated and analytical intern who is interested in UI/UX design and digital customer journeys.