Account Manager – Client Relations

As an Account Manager, you are responsible for managing and developing assigned client accounts in alignment with the ABCD account plan. You act as a trusted partner to clients, coordinating with internal teams to ensure excellent service delivery. You proactively identify opportunities to strengthen relationships, increase market share, and drive business growth. Your tasks include: Working based on the account plan created for ABCD clients, ensuring consistent follow-up and structured growth. Monitoring and evaluating client-related KPIs. Conducting client evaluations to understand their needs and potential for growth. Building and maintaining strong, long-term relationships with existing clients. Keeping accurate records of all client interactions in Mysolution, such as emails, calls, client visits, and contracts. Increasing market share and profitability within the existing client portfolio. Sharing relevant market insights and innovations with clients. Working closely with internal Charlie works teams to align client needs and service delivery. Negotiating pricing agreements with existing clients. Proactively re-engaging former customers to increase satisfaction and revenue.