Technical Program Manager - Community Affairs

• Planning & Data Management: Plan and execute quantitative and qualitative research, collecting, organising, validating and analysing data to inform EMEA Community Affairs decisions and delivery.
• Process Optimisation & Automation: Improve the efficiency, consistency and effectiveness of internal processes by digitalising and automating existing and new workflows.
• Reporting, Tools & Business Intelligence: Develop and maintain reporting solutions using Microsoft 365, Dynamics CRM, Power BI, Power Automate, SharePoint, Copilot and AI agents, connecting data sources to deliver actionable insights.
• Community Sentiment & Impact Reporting: Improve how community sentiment, stakeholder feedback and programme impact are captured and measured, building dashboards that highlight trends and areas requiring attention.
• Technology & Solution Development: Translate business and reporting requirements into practical technology solutions, supporting their design, testing, implementation, documentation and ongoing maintenance.

• Understanding of research methodologies, and experience in developing and sharing strategic recommendations from a broad range of data sources (e.g., survey data, social intelligence, qualitative research, online telemetry, business metrics) 
• Ability to build PowerBI reporting dashboards and Copilot Agents
• Ability to analyze business processes and drive optimization for efficiencies
• Ability to work across groups, marshalling resources toward a common goal and drive for results. 
• Strong team player with excellent interpersonal skills. 
• Skilled at prioritization, creating order out of ambiguity. 
• Excellent communications skills (e.g., listening, written, oral, and data visualization) 
• Ability to thrive in a fast-paced multinational environment working across multiple lines of business. 

Business Program Management IC5 - The typical base pay range for this role across Ireland is € 101,100.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/netherlands-corporate-pay.html

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/italy-corporate-pay.html

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

The EMEA Data centre Community Affairs (CA) team is looking for a Community Affairs Technical Program Manager for the region. The CA Program Manager plays an important role support the team to become more data driven and optimize the way of working to increase impact and efficiency.

We are looking for someone with a strong analytical mindset, who loves to do quantitative data analysis, building internal (i.e. PowerBI) dashboards and optimize business processes to support the evolution of the data centre community affairs execution in EMEA. The individual in this role will play a crucial role as an organising and optimizing function for the overall regional execution.

The Community Affairs team is part of Microsoft’s data centre organization – Cloud Operations + Innovation – supporting the growth and operations of Microsoft’s cloud infrastructure by partnering with the people and organizations in data centre communities to drive social opportunity, economic growth, and environmental sustainability.