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Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.

Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI.  Today, our customers depend on us to stay ahead.

At Darktrace, we are energized by that responsibility.  We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked.   We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.  

We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. 

Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast 





• Fluency in French and English is essential.
• You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar. 
• You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments. 
• You know how to drive adoption, retention, technical value realisation, and customer health improvement. 
• You can translate complex technical concepts into clear, practical guidance for customers and internal teams. 
• You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives. 
• You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills. 
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable. 
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous.

This is an opportunity to sit at the centre of customer value, technical strategy, and retention, helping customers turn powerful cybersecurity technology into sustained operational impact. 





As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability. 





Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.