Customer Success Manager (Dutch-speaking)

Build and maintain strong, long-term relationships with your customer portfolio through regular check-ins and proactive guidance.

Understand customer goals, usage patterns, and challenges through customer interactions and Vitally data, in order to drive customer health, product adoption and identify expansion and upsell opportunities.

Be the voice of your market by sharing recurring feedback with Product, influencing our roadmap and making sure our platform stays ahead of industry needs.

Lead impactful customer consultation sessions that empower users to make the most of Rentman, driving customer health, product adoption and advocacy.

Work closely with Sales, Product, Marketing and Support to ensure smooth handovers and an aligned customer experience.

2+ years’ experience in a customer-facing role such as Customer Success, Support, Onboarding, or Implementation – ideally in a B2B or SaaS environment within the AV or Event Rental industry.

Fluent in Dutch and in English, with the ability to engage confidently with both customers and colleagues across diverse backgrounds.

Having a strategic mindset, being able to link product capabilities to business objectives and uncover opportunities for greater impact.

An excellent communicator who can break down complex topics into clear, actionable steps for users of all technical levels and at turning data into meaningful insights.

Structured and detail-oriented, able to manage your portfolio of customers and keep track of timelines, technical requirements and tasks.

Proactive and accountable, taking full ownership of your market and customer base while turning challenges into opportunities.

Collaborative team player who thrives in cross-functional settings.

A personality that thrives at Rentman – strong ownership, collaborative spirit, curiosity and a drive to solve complex problems together.