Rentman AV Industry Expert (German-speaking)

Integrate Rentman knowledge with customer-centricity and commercial acumen to provide tailored training, in both German and English, that enhances customer usage, satisfaction, and professional services revenue.

Deliver at least 60% of your time as direct, standardized-but-tailored training to customers, one-on-one or in groups.

When you're not training customers, build standardized video trainings/webinars addressing the most common issues raised through our support center.

Represent Rentman at customer-facing events or trade shows in German-speaking markets when needed.

Always look for opportunities to expand and optimize our professional services and serve more customers in a standardized way.

Maintain top-level knowledge of Rentman's functionality and industry challenges to advise customers effectively, and keep this knowledge current.

Excel in administration and process efficiency to ensure internal processes (availability, booking, invoicing) run smoothly, and the customer journey is frictionless.

Adopt a customer-friendly attitude and deliver high-quality training to ensure an optimal customer experience.

Native or very fluent in German, and fluent in English. You're equally comfortable running a training in either language.

You've worked inside the AV, production company, or event rental industry and know its workflows from the inside. This is what lets you speak credibly to customers about how they run their business, not just how the software works.

You're curious about how customers actually get their work done and where the tool could serve them better.

You take ownership of your pipeline and your numbers.

You communicate clearly, both with customers and internally.

You keep your training administration, scheduling, and invoicing organized so the customer journey stays frictionless.

You can join us in the Utrecht office as this is a hybrid role.