S&S System Engineer

Keep our tech running smoothly – so our radars stay sharp and protect what matters most.

As our S&S Systems Engineer, you ensure smooth systems functionality and provide technical solutions for customer inquiries. You proactively address issues, monitor stability remotely, and maintain database, system, and server performance. You work side-by-side with Project Management, Product Managers, and R&D teams to resolve complex issues. Reporting directly to the S&S Systems Manager, you play a vital role in keeping our software–hardware integration seamless.

• System monitoring and optimization: Oversee our database, systems, and servers' performance remotely. Track uptime and performance metrics to ensure maximum system stability. Conduct regular technical analysis and manage updates for functionality and security.

• Technical support and deployment: Provide daily and on-call technical support to end-users. Focus on software–hardware integration to diagnose and resolve customer issues remotely. Support internal teams with the deployment and troubleshooting of radar systems.

• Data analysis and collaboration: Perform customer first-line data analysis to uncover trends and patterns. Work closely with internal teams to understand product limitations. Share user feedback with Product and R&D teams to improve user experience.

• Preventive maintenance and reviews: Use monitoring tools to detect and resolve vulnerabilities early. Perform regular inspections to proactively address potential system issues. Participate in product performance reviews with customers and take action or escalate items.

• Documentation and records: Maintain detailed documentation of all maintenance activities and repairs. Keep track of equipment performance to ensure efficient operations. Use these records to find areas for long-term improvement.