Service Coördinator

You manage the complete lifecycle of incoming service requests and act as the vital link between clients, our sales department, and our service engineers:

• Process incoming service requests, dispatch (Senior) Service Engineers, monitor field execution, and ensure accurate administrative and financial wrap-up—including final invoices.

• Create optimal engineer schedules, coordinate subcontractor support when needed, and manage travel and safety logistics.

• Act as the primary point of contact for clients and Service Engineers, keeping all stakeholders aligned with clear, solution-oriented phone and email communication.

• Monitor budget execution, handle warranty or service claims, and actively contribute to the commercial success of your assigned region.

• Once fully onboarded, you will participate in the rotating weekend stand-by schedule (every few weeks) to handle emergency requests and be the point of contact with our engineers, for which you are well-compensated.

• MBO+  degree level of thinking and working. We value your mindset and capabilities more than a specific degree.

• You take initiative, enjoy learning new things and are eager to grow your responsibilities over time.

• Solid technical affinity is essential; background knowledge or experience within the maritime industry is a major advantage.

• Strong phone presence—confident, professional, and clear when speaking to both demanding clients and engineers on-site.

• Fluent command of English, both spoken and written (English is our daily working language; fluency in Dutch is not required).

• Highly organized, service-oriented, stress-resilient, and capable of decisive problem-solving when unexpected changes occur.