Sales Support | Delft

About this positionThe growing number of leads and contact requests received via tno.nl provides TNO with a valuable source of potential opportunities. Within the Fast Access team, you make sure these requests are handled carefully, promptly and with the customer in mind. You assess each request, determine the best course of action, connect it with the right person within TNO, and ensure the necessary follow-up takes place.You also play a key role in supporting the team by creating structure and ensuring continuity. You enjoy keeping things well organized, maintaining an overview, working accurately and taking responsibility for administrative, secretarial and office management tasks that help the team operate smoothly.What will be your role?As part of a small and close-knit team, you and your colleagues will handle incoming leads and contact requests submitted via TNO.nl. In this role, you combine the day-to-day handling of requests with administrative, secretarial and organizational support. You make sure enquiries reach the right people, processes are followed carefully, and the team can work efficiently and in a well-structured way.How will you do this?Together with your immediate colleagues, you ensure that contact requests submitted via TNO.nl receive a timely, careful and customer-focused response.For straightforward and quick-to-resolve enquiries, you conduct the intake yourself. You accurately record the required information, identify the right expert within TNO, and ensure appropriate and professional follow-up. Where relevant, you prepare a quotation and manage the process yourself. We use a standard set of questions during the intake process, which you record accurately. All quotations are approved by the Market Director via ValidSign.You help identify and cluster frequently asked questions and, where possible, translate these into new propositions for the website or practical improvements that save the team time and help maintain a clear overview.You refer requests with greater commercial potential or requiring more in-depth expertise to the appropriate business developer or colleague within the team or wider organization.You monitor the progress of requests, keep track of planning and administration, and contribute to a careful and efficient process.You ensure that information is recorded accurately and completely in the relevant systems and provide support with reports, overviews and updates for the team lead and other colleagues involved.You also take on secretarial and office management responsibilities where needed, such as supporting planning, taking minutes, maintaining action lists and team overviews, and handling other practical activities that contribute to structure and continuity within the team.Together with the team, you contribute to a positive working environment, clear ways of working and a solid foundation for the further development of Fast Access.In this role, you will have the opportunity to make a lasting contribution to a team that is continuing to develop. We are particularly looking for someone who enjoys a varied role that combines responsibility, structure and recurring activities, and who takes satisfaction in making a real difference through these responsibilities.Your teamOur team works across TNO and is part of the department responsible for partnerships with start-ups, scale-ups and SMEs. Your colleagues are driven and entrepreneurial professionals with different levels of experience. They support one another and are always happy to share their knowledge and coach you.Together, we make sure that enquiries quickly, professionally and carefully reach the right place within TNO. We also support TNO Fast Track in encouraging partnerships with small, emerging and innovative organizations.Do you have ideas about how we can further strengthen engagement with our target groups? We would love to hear them. And when we achieve success together? We make sure we celebrate it!What we expect from youYou thrive in a fast-paced environment and enjoy creating structure, maintaining a clear overview and making sure things are well organized. You are service-oriented, accurate and thorough, and you communicate easily with a wide range of internal and external stakeholders. You are comfortable switching between handling enquiries, administrative tasks and supporting activities, while keeping a close eye on quality and continuity.You feel at home in a role where you can add long-term value to the team by working in a reliable, structured and organized way. An affinity with the areas TNO works in is important, but you do not need to know everything from day one. Curiosity, a willingness to learn and a practical mindset will help you quickly find your way.What else do you bring?MBO+ or HBO-level working and thinking skills, for example in administration, management support, internal sales or a comparable field.2–5 years of professional experience in a similar role.A structured way of working, strong communication skills and a commitment to accurately recording and following up on agreements, information and processes.An interest in technology and the areas TNO works in, combined with the ability to understand these topics and, where possible, translate them into relevant information for our customers. Our team will support you in developing this knowledge, but curiosity and a strong willingness to learn are essential.Good written communication skills in both Dutch and English.Experience with CRM systems, administrative processes, reporting and/or office support.Experience in account management is an advantage, and experience working with start-ups or scale-ups would be an additional plus.What you'll get in returnChallenging and varied work with a real impact. And plenty of opportunities as, at TNO, you are in charge of shaping your career. We offer a gross monthly salary between € 3,533 and € 5,047 (based on your knowledge and experience), 8% holiday pay, a 13th month bonus of 8.33% and a flex budget (5.58% + € 180). In addition, you will be given every opportunity to develop yourself.TNO offers optional employee benefits, enabling you to tailor your benefits package to match your personal situation. You may also expect:An extremely professional, innovative working environment where colleagues are leading experts in their field.The opportunity to attend courses, workshops and conferences, and to receive training and coaching based on your needs.33 days annual leave plus a flexible holiday that can be used on a cultural, religious, or otherwise important day of your choosing (on a full-time basis).An employer working towards a respectful, inclusive, and equitable work environment where every employee can flourish, with various initiatives such as Jong TNO, numerous expertise based guilds, Rainbow Community and Round Tables on diverse inclusion topics.We offer a comprehensive and flexible mobility plan that also includes full compensation for public transportation for commuting and business travel.Great social events with your team and other TNO colleagues. That’s how you will get to know a lot of people really quickly.Flexible working hours, the possibility to work parttime (32 or 36 hours) and the possibility of working from home.Extensive relocation package for international candidates.A good pension scheme.Read more about tailoring your benefits package.TNO as an employerOur people are at the heart of TNO. Their curiosity, expertise and entrepreneurial mindset make it possible to deliver high-impact research and innovations that contribute to society’s sustainable wellbeing and prosperity. That is why we invest in an inspiring and inclusive working environment where colleagues can excel, have autonomy and continue to grow.Your talent and ambition have every opportunity to flourish at TNO. You work with experts (both within and beyond TNO), have access to advanced technology and the freedom to explore, experiment and innovate. Our strength lies in independence, reliability and collaboration. We find each other in wonder and ingenuity. We are driven to push boundaries. By working with businesses and government, and by connecting different perspectives, we strengthen our innovative capability and create responsible, meaningful results.At TNO, we believe this is our time to help society, government and business move forward faster. Together with driven colleagues, you turn knowledge into concrete innovations or ventures that truly make a difference by combining the power of science and entrepreneurship. And in doing so, you make your mark on our time.The selection processPlease apply before the 23rd of November, 2026. The selection process comprises two interview rounds. The preliminary interview takes place on in weeks 50 and 51. The second interview round has been scheduled for week 53. In a final meeting we will discuss the terms of employment and your tailored benefits package. We aim to finalize the entire process within four weeks.The selection process may include an online assessment and a reference check.A certificate of Conduct (VOG) is required before starting a new job at TNO.