Customer Service Specialist

At Vlisco, our fabrics tell stories that connect people and cultures. With almost 180 years of heritage, we combine creativity, craftsmanship and quality with a strong international business. As Customer Service Specialist, you play an important role in supporting our Market Managers and Master Distributors in West Africa. You ensure smooth coordination between customers and our internal teams, helping us deliver on our commercial commitments and build strong customer relationships.

• Provide day-to-day commercial and operational support to our Market Managers and Key Account Managers, working closely with internal stakeholders to keep activities running smoothly;

• Act as the main point of contact for customers regarding orders, production progress, delivery schedules and invoicing. Maintain clear, proactive and professional communication;

• Enter sales orders and keep order information up to date, including expected shipment dates.

• Monitor production progress, identify delays and risks, and ensure Key Account Managers receive timely updates;

• Represent customer needs in discussions about priorities and planning. Coordinate closely with Production, Logistics, Finance and Sales to ensure alignment and resolve issues;

• Support the preparation of pro forma invoices and follow up on customer payments. Maintain constructive communication about payment deadlines and outstanding balances;

• Plan and coordinate shipments, both as part of annual planning and on a shipment-by-shipment basis. Track deliveries, manage the required documentation and liaise with logistics partners at Vlisco and our distributors to support on-time delivery;

• Handle customer questions, complaints and other after-sales matters, ensuring they are followed up professionally and efficiently.

QUALIFICATIONS:

• MBO-level qualification;

• 5+ years of relevant work experience;

• Fluency in French and English, both written and spoken. Knowledge of Dutch is an advantage;

• Experience working with ERP systems and BI tools;

• Strong analytical skills and the ability to understand processes, monitor performance and maintain oversight across multiple distributors;

• Demonstrates flexibility and resilience when faced with ambiguity and constant change;

• A structured and proactive approach, with strong communication skills and the ability to coordinate effectively across teams and cultures.

IN RETURN WE OFFER YOU:

• You will receive a 13th-month salary, 8% holiday allowance, profit bonus, and a pension scheme to which Vlisco contributes two-thirds of the premium.

• Enjoy 25 vacation days and 13 additional ATV days per calendar year (based on full-time employment), helping you maintain a healthy balance and stay energized.

• You will receive €0.23 per kilometer (from 5 km one-way) or full reimbursement of second-class public transport, ensuring a comfortable and worry-free commute to your creative workplace.

• You will receive a personal wellbeing budget of €500 net per year (pro rata) — freely spendable on sports, coaching, wellness treatments, or other activities that support your energy and balance. This helps you stay focused, resilient, and creatively inspired.

• At Vlisco, you’ll have the opportunity to grow — both professionally and personally. Discover where your strengths lie, develop new skills, and continue refining your craft to bring out the best in yourself.

• Our location in the heart of Helmond is within walking distance of the train station, making your commute quick and easy.

• Enjoy a varied daily lunch in our company restaurant. And in the welcoming Wax Café, a free coffee or a small treat is always waiting for you — the perfect way to start your day with energy and inspiration.

• Depending on your role, you will have the flexibility to work in a way that supports a healthy work–life balance, helping you stay energized, focused, and passionate about your work.

• At Vlisco, we celebrate success with the same energy we bring to our work. From competitive padel matches and lively pub quizzes to our annual Christmas celebration and team outings, our Activities Committee organizes colorful and inspiring events throughout the year — making work and fun go hand in hand.