Jobs / product
Product Manager Service
Syntegon Packaging Solutions · Weert
IND sponsor
What you will do
- Installed Base Analytics & Business Insights: Analyze installed base data to identify trends, opportunities, and gaps that support portfolio decisions, service strategies, targeted campaigns, and product development.
- Service Strategy Facilitation: Facilitate and support the service strategy process for the FDV business unit, ensuring alignment between market needs, installed base opportunities, business goals, and functional roadmaps.
- Portfolio Ownership & Lifecycle Management: Own the service portfolio from concept to launch to retirement, including value proposition definition, business case development, lifecycle planning, performance monitoring, and rationalization.
- Service Product, Solution & Campaign Launches: Lead the development and launch of new service products, solutions, and commercial campaigns, ensuring successful go-to-market execution in collaboration with sales, service, and marketing teams.
- Voice of Customer: Gather and translate customer needs, pain points, and feedback obtained through direct customer interactions into actionable portfolio improvements, innovation priorities, and service concepts.
- R&D Roadmap Input: Define and prioritize service-related development needs and translate them into clear requirements for the R&D roadmap, ensuring future offerings support customer needs and strategic priorities.
- Market Intelligence & Competitive Insights: Monitor market developments, customer trends, industry dynamics, and competitor activities, and use these insights as input for portfolio management and strategic decision-making.
- Cross-Functional Collaboration: Work closely with after-sales, sales, technical support, field service, R&D, and marketing to ensure alignment on service portfolio priorities, launches, communication, and execution.
- Marketing & Commercial Enablement: Collaborate with marketing on events, campaigns, communication materials, and value messaging to support portfolio visibility, customer engagement, and sales effectiveness.
- Portfolio Performance Management: Track portfolio performance, adoption, profitability, and customer impact, using data-driven insights to optimize offerings and improve commercial success.