Professional Services Sales Director

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

We are looking for a Professional Services Sales Director to join our Customer Success & Services (CSS) team, focused on driving services sales and customer success across the Benelux region.

This is a high-impact individual contributor role, ideal for someone who thrives in a fast-paced, target-driven environment and brings a consultative, value-led approach to sales.

You will play a critical role in identifying strategic opportunities, shaping complex service engagements, and building strong, long-term customer relationships. Working closely with Product Sales, Pre-sales, and Customer Success teams, you will help define regional strategies, influence decision-makers at all levels (including C-suite stakeholders), and drive sustainable business growth.